Ava Athletics operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including the information you provide when contacting us or submitting a customer support inquiry.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding your interaction with the Services and how and when you navigate or use our website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
- From our service providers, including when we engage them to provide technology, payment, delivery, marketing, analytics, hosting, customer support, or other services on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Tailoring, and Improving the Services
We use your personal information to provide you with the Services, including to:
- Perform our contract with you.
- Process your payments.
- Fulfil and deliver your orders.
- Remember your preferences and products you may be interested in.
- Send notifications related to your account or orders.
- Process purchases, returns, exchanges, cancellations, or other transactions.
- Create, maintain, and manage your account.
- Arrange shipping and delivery.
- Facilitate returns and exchanges.
- Enable you to submit reviews.
- Create a customised shopping experience.
- Recommend products based on your interests or purchases.
- Improve the performance and functionality of our Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications through email, text messages, social media, or other communication channels.
We may also use information about your purchases, website activity, or products added to your cart to display relevant products, offers, and advertisements.
Security and Fraud Prevention
We may use your personal information to:
- Authenticate and protect your account.
- Provide a secure payment and shopping experience.
- Detect, investigate, prevent, or take action regarding fraudulent, illegal, unsafe, or malicious activity.
- Protect our website, customers, business, and Services.
- Comply with security requirements and protect public safety.
If you create an account, you are responsible for keeping your login credentials secure. You should not share your username, password, or other account details with anyone else.
Communicating With You
We use your personal information to:
- Provide customer support.
- Respond to your questions, requests, or complaints.
- Provide information regarding your orders or account.
- Maintain our business relationship with you.
- Inform you about changes to our products, Services, or policies.
Legal Reasons
We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies, courts, regulatory authorities, or government departments.
We may also use your information to investigate or participate in civil discovery, litigation, dispute resolution, or other legal proceedings and to enforce or investigate potential violations of our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and subject to this Privacy Policy.
Such circumstances may include:
- With vendors, payment processors, delivery partners, hosting providers, IT service providers, customer support providers, marketing partners, analytics providers, cloud storage providers, and other third parties that perform services on our behalf.
- With business and marketing partners that help us advertise our products or provide marketing services.
- When you request, direct, or consent to the disclosure of information, such as when shipping products to you or when you use social media features or third-party login integrations.
- With our affiliates or companies within our corporate group.
- In connection with a business transaction, including a merger, acquisition, restructuring, sale, financing, or bankruptcy.
- To comply with legal obligations, subpoenas, court orders, search warrants, or similar requests.
- To enforce our terms, conditions, and policies.
- To protect or defend our Services, business, rights, customers, employees, or other individuals.
Our service providers and business partners may process your information according to their own privacy policies and applicable laws.
Third-Party Websites and Links
The Services may provide links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by Ava Athletics, you should review its privacy policy, security practices, and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of third-party websites or platforms.
Information that you share publicly or through third-party social media platforms may be visible to other users and may be used by those third parties according to their policies.
The inclusion of a link on our website does not necessarily imply that Ava Athletics endorses the content, products, services, owners, or operators of that third-party platform.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.
If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the contact information provided below to request the deletion of that information.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable administrative, technical, and organisational measures to protect your personal information.
However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security. Information transmitted through the internet or other communication channels may not always be secure while in transit.
We recommend that you do not use unsecured communication channels to send sensitive or confidential information.
The length of time we retain your personal information depends on factors such as whether we need the information to:
- Maintain your account.
- Process or manage your orders.
- Provide you with the Services.
- Comply with legal, tax, accounting, or regulatory obligations.
- Resolve disputes.
- Prevent fraud or misuse.
- Enforce applicable contracts, terms, or policies.
Your Rights and Choices
Depending on where you live and the applicable laws, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may only apply in certain circumstances. In some cases, we may decline a request where permitted by law.
Right to Access or Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to legal and operational requirements.
Right to Correct
You may have the right to request that we correct inaccurate or incomplete personal information maintained about you.
Right to Data Portability
You may have the right to receive a copy of your personal information and request that we transfer it to another organisation, subject to applicable laws and exceptions.
Managing Communication Preferences
We may send promotional emails or marketing communications to you.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails or by contacting us.
Even after opting out of promotional communications, we may continue sending non-promotional messages related to your account, purchases, payments, deliveries, returns, security, or customer support requests.
You may exercise your rights by contacting us using the contact information provided below.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing a request, as permitted or required by applicable law.
You may appoint an authorised representative to make a request on your behalf. Before processing such a request, we may require proof that the representative is authorised to act on your behalf, and we may ask you to verify your identity directly.
We will respond to valid requests within the timeframe required by applicable law.
Complaints
If you have concerns or complaints about how we collect, process, use, store, or disclose your personal information, please contact us using the details provided below.
Depending on where you live, you may also have the right to appeal a decision regarding your privacy request or submit a complaint to your local data protection or regulatory authority.
International Transfers
We may transfer, store, or process your personal information outside the country where you live.
Where required by applicable law, we will use appropriate safeguards and recognised transfer mechanisms to protect personal information transferred internationally.
These safeguards may include contractual protections or other legally approved mechanisms designed to provide an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal obligations, or regulatory requirements.
When we make changes, we will post the updated Privacy Policy on this website and update the “Last Updated” date where applicable.
We may also provide additional notice when required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your available privacy rights, please contact us using the following details:
Ava Athletics
Address: C127, Block 2, Clifton, Karachi, Pakistan
Phone: +92 309 3814456
Email: avaathleticssupport@gmail.com